Guide Dog: A dog trained as a guide for a blind person who has completed a training program at a designated training facility set out in the Guide Dogs Regulation.

Service Animal: An animal is a service animal for a person with a disability if:

The Animal Can Be Readily Identified as One That is Being Used by the Person for Reasons Relating to the Person's Disability as a Result of Visual Indicators, Such as the Vest or Harness Worn by the Animal or

The Person Provides Documentation From a Designated Regulated Health Professional College Confirming That the Person Requires the Animal for Reasons Relating to the Disability.

Support Person: In relation to a person with a disability, another person who accompanies them in order to help with communication, mobility, personal care, medical needs, or access to goods, services, and facilities.

If a customer with a disability is accompanied by a support person, Kobay Enstel Ltd. will ensure that both persons may enter the premises together and that the customer is not prevented from having access to the support person. In situations where confidential information might be discussed, consent must be obtained from the customer before any potentially confidential information is mentioned in the presence of the support person.

The company may require a person with a disability to be accompanied by a support person while on the premises if the support person is required to protect the health and safety of the person with the disability or others in the workplace and there are no other reasonable measures that can be taken to ensure this. The company consults with the person with the disability and assesses available evidence before making such a decision. Associates are informed of any such arrangements.

Kobay Enstel Ltd. makes every reasonable effort to ensure that its policies, practices, and procedures are consistent with the principles of dignity, independence, integration, and equal opportunity by:

Allowing Customers With Disabilities to Do Things in Their Own Ways and at Their Own Pace When Accessing Goods, Services, and Facilities, as Long as This Does Not Present a Health and Safety Risk;

Using Alternative Methods of Access When Necessary to Ensure That Customers With Disabilities Have Access to the Same Goods, Services, and Facilities Similarly;

Taking Into Account Individual Accommodation Needs When Providing Goods and Services; and

Communicating in a Manner That Takes Into Account the Customer's Disability.

Upon request, the company provides a person with a disability with a copy of this policy or the information contained within it in a format that meets their accessibility needs. Requests should be directed to Shazila Bolden in Human Resources in person, by telephone at (416) 412-4702, or by clicking the contact HR button below.

A customer with a disability who is accompanied by a guide dog or other service animal is welcome to access premises that are open to the public and keep the animal with them, unless the animal is otherwise excluded by law. "No pet" policies do not apply to guide dogs or service animals. If a customer's guide dog or service animal is excluded by law, Kobay Enstel Ltd. offers alternative methods to enable the person with a disability to access goods, services, and facilities.

If it is not readily apparent that the animal is a guide dog or service animal, associates may respectfully ask whether an animal is a guide dog or service animal, but must not ask the nature of the person's disability or the purpose of the animal. If they reveal the animal is not a guide dog or service animal, they should be asked to remove the animal from the premises promptly.

The customer who is accompanied by a guide dog or service animal is responsible for maintaining control of the animal at all times. If a service animal becomes out of control, causing a clear disruption or a threat to the health and safety of others, and the animal's behaviour is not corrected by the owner, this should be reported to Human Resources / General Manager, who may ask them to remove their service animal from the premises.